A man was carrying oxygen concentrator for his ailing father on the flight but panic hit when the baggage containing the equipment went missing .
Anwar, whose father was seeing falling Sp02 levels, decided to buy an oxygen concentrator instead of looking for oxygen cylinders. He personally carried this on an IndiGo flight from Bengaluru to Delhi on April 26.
However, when he landed at the T3 terminal in Delhi airport and went to the regular baggage claim, he couldn’t find the carton which had the oxygen concentrator. When he asked airport personnel, he was informed that cartons often go in a common belt that is different from the belt assigned to passengers to collect their luggage. This belt, he was informed, was common across airlines.
He kept trying to find it but no luck up to three hours. While speaking to the News Minute , Anwar said, “The staff informed me that it could have gone to the cargo section which is different from the passenger section. They said they could not go there, and would send someone to check. They sent me away at the time, I was not ready to leave otherwise.” Anwar says that he reached out to many people to try and find out where the carton went, and even tried going through contacts. Multiple people from the airline also reached out to him, he said, but were asking for the same information. Nearly 24 hours later, he said that one person reached out to him with the picture of the carton asking him for confirmation.
The airline had checked CCTV footage and found that around the same time that Anwar’s IndiGo flight landed, the Chennai Super Kings team had landed as well, on Vistara Airlines.
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