Make railways parcel services more customer-friendly: Goyal

New Delhi, Dec 22 : Railways Minister Piyush Goyal on Tuesday emphasised making parcel services more customer-friendly as he directed officials to increase the production of LHB parcel vans, and to introduce e-Payment and digital payment facilities.
In a review meeting with Railway Board officials, Goyal appreciated the efforts done by the national transporter, especially regarding running of Kisan Rail trains.
He said that growth of parcel business is “very important” as these services are used by small traders and businessmen – and making parcel services more customer-friendly will give direct benefit to this segment.
Asking the Railways to aim for steep growth in parcel business, he said that more efforts and innovative ideas are required to bring the desired growth.
Goyal directed that immediate steps must be taken to increase the production of LHB parcel vans, and to introduce e-Payment and Digital Payment facilities.
He also directed that adequate steps must to taken to facilitate movement of traffic from the northeastern region and hill states, and also to attract export traffic going towards ports.